If your adjustable bed base runs on a Richmat control system — including many Sven & Son models — you can skip the handheld remote entirely and run everything from your phone. The Richmat adjustable bed remote app connects to your bed’s control box over Bluetooth and puts head/foot positioning, massage, and preset memory functions inside a single mobile screen. This guide covers exactly what the app does, how to get it running, and how to solve the connection issues people run into most.
This article covers the mobile app only. If your physical handheld remote isn’t working, that’s a separate issue with a separate fix — see our Richmat physical remote guide instead.
What Is the Richmat Adjustable Bed Remote App?
Quick answer: The Richmat app is a free companion app for adjustable bed bases that use a Richmat motor/control system. It replaces the physical remote by connecting to the bed’s control box over Bluetooth, letting you adjust the head and foot sections, run massage functions, and save custom positions from your smartphone.
Richmat is a component manufacturer — it builds the motors, control boxes, and control software used inside adjustable bed bases sold under several consumer brands, Sven & Son among them. So if you own a Sven & Son adjustable base, “Richmat app” and “Sven & Son remote app” often refer to the same piece of software, just branded differently depending on where you bought the bed.
The app itself is a Bluetooth Low Energy (BLE) controller. It doesn’t route through Wi-Fi or the internet for core functions — your phone talks directly to the control box inside the bed frame, which is why range and pairing distance matter more than internet speed when you’re setting it up.
Is Your Bed Compatible With the App?
Quick answer: Compatibility depends on the control box inside your bed base, not the mattress brand. If your bed shipped with a Bluetooth-enabled Richmat control box (common on newer Sven & Son bases), the app will work. Older or budget bases with a wired-only remote generally won’t support app control at all.
A few ways to check before you spend time downloading anything:
- Look at your handheld remote. If it has a small Bluetooth icon or a pairing button, your base almost certainly supports app control.
- Check your bed’s model number or manual. Sven & Son and other Richmat-equipped brands typically list Bluetooth/app compatibility in the product spec sheet.
- Check the control box label underneath the bed frame — Richmat control boxes usually have a model number printed directly on the housing (for example, models in the HJH series).
If you’re unsure, it’s worth checking with the retailer before assuming the app will work — not every Richmat-branded base ships with Bluetooth enabled.
How to Download and Set Up the Richmat App
Quick answer: Download the app from the Apple App Store (iOS) or Google Play Store (Android), enable Bluetooth on your phone, then follow the in-app pairing flow to connect to your bed’s control box — no account or Wi-Fi required for basic pairing.
Step-by-Step Setup
- Search the correct store. On iPhone, open the App Store and search “Richmat.” On Android, open Google Play and do the same. Some Sven & Son bases use a rebranded version of the app — check your bed’s manual for the exact app name if the generic Richmat listing doesn’t match your remote.
- Enable Bluetooth on your phone. The app can’t detect your bed unless Bluetooth is turned on in your phone’s settings.
- Power on the bed base. The control box needs to be plugged in and receiving power for the app to find it.
- Open the app and start the pairing process. Most versions show a “scan” or “add device” screen on first launch. Your bed’s control box should appear as a nearby Bluetooth device within a few seconds.
- Select your device and confirm pairing. Once paired, the app will typically remember the connection for future sessions, so you shouldn’t need to repeat full setup every time.
- Grant permissions if prompted. Newer versions of Android and iOS require explicit Bluetooth and location permissions for BLE scanning to work — denying these is one of the most common reasons pairing silently fails.
What You Can Control From the App
Quick answer: The Richmat app mirrors the core functions of the physical remote — head and foot positioning, massage intensity, preset memory slots, and (on some models) a flashlight or under-bed light — controlled entirely through on-screen sliders and buttons instead of physical keys.
Adjustable Bed Base Features
Explore what each function does to enhance your comfort
| Function | What It Does |
|---|---|
| Head/Foot Positioning | Slide or tap to raise/lower each section independently |
| Preset Memory Positions | Save your preferred setup (e.g., reading, zero gravity) and recall it in one tap |
| Massage Settings | Adjust intensity and, on some models, choose between wave patterns for head/foot zones |
| Timer Functions | Set massage sessions to auto-stop after a chosen duration |
| Under-Bed Light | Toggle on select bases with a built-in nightlight feature |
Not every feature listed above exists on every bed — massage zones, lighting, and the number of preset slots vary by base model and control box version. If a control shows up as grayed out in the app, it usually means your specific bed base doesn’t have that hardware feature rather than a software bug.
Common Richmat App Problems and How to Fix Them
Quick answer: Most app issues come down to Bluetooth range, permission settings, or a control box that needs a power reset — not the app itself being broken.
The App Won’t Find My Bed
- Confirm Bluetooth is on and your phone isn’t in airplane mode.
- Move closer — BLE connections typically work reliably within about 15–30 feet, and walls or metal bed frames can shorten that range.
- Check that location/Bluetooth permissions are granted to the app in your phone’s settings (required on both Android and newer iOS versions for BLE scanning).
- Unplug the bed’s control box for 30 seconds, plug it back in, and retry pairing — this clears a stuck Bluetooth state on the control box side more often than people expect.
The App Connects but Buttons Don’t Respond
- Force-close and reopen the app; a stale Bluetooth session is the most common cause.
- Confirm no other phone or tablet is actively connected to the same bed — most Richmat control boxes only support one active Bluetooth connection at a time.
- Update the app from the App Store/Play Store — control box firmware and app versions are sometimes updated together, and an outdated app can lose sync with newer firmware.
The App Keeps Disconnecting
- This is almost always a range/interference issue rather than a software fault — try repositioning your phone closer to the bed frame.
- Turning your phone’s Bluetooth off and back on resets the radio and frequently resolves intermittent drops.
If none of the above works, the issue is more likely with the physical control box than the app — at that point it’s worth checking your warranty or contacting the retailer rather than continuing to troubleshoot software.
App vs. Physical Remote: Which Should You Use?
Quick answer: The app and the physical remote control the same functions — the app just adds phone-based convenience and, on some models, a slightly more granular massage/preset interface. Neither replaces the other; most owners end up using both depending on whether their phone is within reach.
The physical remote has one clear advantage: it doesn’t depend on Bluetooth pairing state, phone battery, or app updates, so it’s the more reliable fallback if you ever have connectivity issues. The app’s advantage is convenience — no separate remote to misplace, and a cleaner interface for saving and naming custom presets.
If you’re having trouble with your physical remote specifically (buttons unresponsive, remote not pairing to the bed at all), that’s a hardware pairing issue rather than an app issue — see our dedicated guide on troubleshooting the Richmat physical remote for that scenario.
Frequently Asked Questions
Yes. Core bed control functions run over Bluetooth directly between your phone and the bed’s control box, so no home Wi-Fi network or internet connection is required.
Most Richmat control boxes support only one active Bluetooth connection at a time, so a second phone typically can’t control the bed simultaneously — though each side of a split-base bed usually has its own independent control box and can be paired separately.
On many Sven & Son adjustable bases, yes — the underlying app is built on the same Richmat platform, sometimes under a different name in the app store. Check your bed’s manual for the exact app name your model expects.
This usually reflects differences in control box hardware between bed models rather than an app bug. Massage zones, lighting, and preset slot counts are hardware-dependent, not something the app can add on its own.
No account is required for basic Bluetooth pairing and bed control on most versions. Some newer releases offer optional account creation for features like sleep tracking, but this isn’t required to operate the bed itself.
Reviewed and updated by Sarah Mitchell, EverComfyBed. This guide reflects testing on current-generation Richmat-equipped adjustable bases and is updated as app versions change.
